Global payroll implementation questions to customer:
1. Which country is your company currently headquartered?
2. Is your current payroll operated Internally or Outsourced?
3. Does your current payroll model vary by geography?
4. Which of the following best describes your current payroll administration model?
- Subsidiary treated as own entity (local personnel manage operations)
- Operations managed regionally (communication and coordination high within region, less so between locations)
- Tight control of international operations (little autonomy, key positions held by headquarters)
- Organization seen as a single international enterprise (management talent comes from any location, strategic plan global in orientation)
5. In your opinion, how would you rate the effectiveness of your current payroll policies and practices on a global scale?
- Excellent, best practice
- Good, but with room for improvement
- Average
- Below average, underdeveloped
- Poor, needing immediate attention to mitigate risk
6. In the next 12 months, does your business plan to expand into new global markets?
- Yes
- No
- It is under review
- Don’t know
- Refused
7. Where in the planning process are you in adjusting your payroll administration model to meet your global expansion plans in these new markets?
- Not considering at this time
- Considered / in initial discussions
- Currently in planning stage but not implementing
- Actively pursuing implementation of a global payroll solution
- Other
8. Is the payroll solution for these new markets being implemented?
- Within a global payroll model
- Within a regional payroll model
- Locally to the new markets
- Other
9. Regardless of whether or not you currently outsource your global payroll, what is (or would be) your largest challenge to implementation?
- Cost
- The vendor understanding and meeting your specific requirements
- Legal and regulatory requirements
- Geographic capability
- Loss of control / governance (increased errors)
- Technology
- Culture / language / Time zone issues
- Change Management
- Contract Management
- Other
10. Regardless of whether or not you currently outsource your global payroll, what is (or would be) the primary issue you currently face?
- Legislative compliance
- Organization consistency in payroll process
- Finding the right global payroll talent and resources
- Administration cost
- Management reporting
- Regional capability
- Organization consistency in remuneration and benefits
- Managing mobile employees
- Audits, information requests and remediation
- Other
11. Thinking about your day to-day experience, what is your most frequent payroll error?
- Incorrect tax withholding
- Underpayments
- Overpayments
- Third-party payments
- Something else
- Don’t know
12. How would you characterize your current capabilities in employee and manager payroll self-service?
- Basic: only pay slips, tax forms and demographic data administered through self-service
- Intermediate: most payroll-related employee transactional activities automated visa self-service, but payroll administrators are final approvers on remuneration-related changes.
- Advanced: All payroll-related employee transactional activities automated via self-service
- No self-service available
13. Which of the following services would you consider receiving from a global payroll vendor
- Payroll operations for mobile employees
- Cross-border payroll reporting for business travelers
- Compensation management for mobile employees
- Time and attendance tracking
- Health and welfare services
- On boarding/recruitment services
- Other
14. Who are paid in more than one currency?
15. Do you currently have a knowledge-based database or tracking system in place at your organization to facilitate resolution of payroll issues?
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